ABOUT US

Here’s What You Need to Know

We’re here to make your Skintiva experience smooth and worry-free. Find answers to common questions below.

Let’s Talk About Your Skin’s Needs

We’re here to make your skincare journey simple, stress-free, and tailored just for you.

Are the prices listed final or subject to change?

All prices listed on our website are transparent and current.
Treatment recommendations may vary depending on your skin condition and personalised consultation. Any adjustments will always be discussed with you prior to proceeding.

Do you offer package deals or membership

Yes. We offer carefully designed treatment packages and occasional promotions to support optimal skin results.
Packages are recommended only when they genuinely suit your skin goals — we never pressure clients into unnecessary commitments.

Are there any hidden fees?

No. We believe in complete transparency.
There are no hidden fees or unexpected charges. All costs are clearly explained before any treatment begins.

Can I customise a treatment based on my skin needs?

Absolutely.
Every treatment at Seoul Spa is tailored to your individual skin condition, concerns, and long-term goals. We do not follow a one-size-fits-all approach.

Do I need a consultation before treatment?

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Who performs the treatments?

All treatments are performed by trained professionals using advanced Korean techniques, medical-grade devices, and clinically backed skincare products.

How can I pay for treatments?

We accept major card payments, Afterpay, and Zip Pay.
Please note that Afterpay and Zip Pay incur a surcharge, which will be clearly communicated before payment is processed.

Haven’t found the answer you’re looking for?

We accept major card payments, Afterpay, and Zip Pay.
Please note that Afterpay and Zip Pay incur a surcharge, which will be clearly communicated before payment is processed.

General Question

We’re here to make your Seoul Spa experience smooth and worry-free. Find answers to common questions below.

Are your treatments safe for all skin types?

Yes. Our treatments are designed to be safe for a wide range of skin types.
Every client undergoes a professional consultation to assess skin condition, sensitivity, and suitability before treatment. This ensures treatments are customised and performed safely.

Do you provide consultations before treatment?

Yes. A consultation is essential and forms the foundation of every treatment at Seoul Spa.
It allows us to understand your skin concerns, medical history, and goals so we can recommend the most suitable and effective treatment plan.

How often should I book treatments

Treatment frequency depends on your skin condition, treatment type, and desired results.
During your consultation, our therapists will provide a personalised recommendation to ensure optimal outcomes without over-treating the skin.

Can I combine different treatments in one visit?

In many cases, yes. Certain treatments can be safely combined to enhance results.
However, not all treatments are suitable to perform together. Our team will advise the best and safest combination for your skin.

How can I pay for treatments?

We accept major card payments, Afterpay, and Zip Pay.
Please note that Afterpay and Zip Pay incur a surcharge, which will be clearly explained prior to payment.

Pricing & Payment

Learn more about our service rates, convenient payment options, and how to manage your transactions smoothly.

Are the prices listed final or subject to change?

All prices listed on our website are transparent and current.
However, final pricing may vary depending on your skin condition, treatment customisation, or recommended add-ons following your consultation. Any changes will always be explained and confirmed with you before treatment.

Do you offer package deals or memberships?

Yes. We offer thoughtfully curated treatment packages designed to deliver better results and value over time.
Packages are recommended only when they align with your skin goals — there is no obligation or pressure to commit.

Are there any hidden fees?

No. We believe in complete transparency.
There are no hidden fees or surprise charges. All costs, including any applicable surcharges, are clearly communicated prior to payment.

Can I customise a treatment based on my skin needs?

Absolutely.
Every treatment at Seoul Spa is personalised based on your skin condition, concerns, and long-term goals. Customisation is a core part of our approach and may affect treatment structure and pricing.

How can I pay for treatments?

We accept major card payments, Afterpay, and Zip Pay for your convenience.
Please note that Afterpay and Zip Pay incur a surcharge, which will be clearly disclosed before payment is processed.

Booking & Policies

Get guidance on appointments, booking procedures, and important policies to ensure a seamless experience.

How can I book an appointment?

Appointments can be booked online through our booking system or by contacting Seoul Spa directly.
Once your booking is confirmed, you will receive a confirmation message with all relevant details.

What’s your cancellation policy?

We kindly ask that any cancellations or rescheduling requests be made at least 24 hours prior to your appointment.
Late cancellations or no-shows may result in loss of deposit or a cancellation fee, as our time is reserved exclusively for you.

Do I need to arrive early for my appointment?

Yes. We recommend arriving 5–10 minutes early for your appointment to allow time for consultation, paperwork, and to ensure your treatment starts on time.
Late arrivals may result in reduced treatment time to avoid delays for other clients.

Can I book multiple sessions in advance?

Yes. You are welcome to book multiple sessions in advance, especially for treatment plans or packages.
This helps secure preferred appointment times and supports consistency for optimal results.

How can I pay for treatments?

We accept major card payments, Afterpay, and Zip Pay for your convenience.
Please note that Afterpay and Zip Pay incur a surcharge, which will be clearly disclosed before payment is processed.

ABOUT US

Here’s What You Need to Know

General Question

Pricing & Payment

Booking & Policies

Let’s Talk About Your Skin’s Needs

General Question

Pricing & Payment

Booking & Policies

Seoul Spa Clinic